Return Policy

Returns & RMA Requests

To request a return, please complete the Product Return Form and submit all required details. All returns must be approved by our team and require a valid Return Merchandise Authorization (RMA) number before shipping any product back.

Information Required for Returns

When submitting a return request, you must provide:

First Name and Last Name
Email Address and Telephone Number
Order ID and Order Date
Product Name and Product Code
Quantity of items
Reason for return
Product condition (opened or not)
Additional details (if faulty or incorrect item)

Incomplete requests may delay processing.

Accepted Reasons for Return

Returns may be requested for the following reasons:

Dead on Arrival (DOA)
Faulty or defective product
Order error
Incorrect item received
Other valid reasons (with explanation)

Return Conditions

To be eligible for return:

Request must be submitted within 30 days of delivery
Product must be unused and in original condition
Product must be returned with original packaging and documentation

👉 Important:

Once an instrument has been used or opened, it may not be eligible for return unless defective.

Non-Returnable Items

The following items are not eligible for return:

Used instruments
Special order or customized products
Modified or private label items

RMA (Return Merchandise Authorization)

All returns require an approved RMA number
RMA must be requested through the return form or customer support
RMA number must be clearly written on:

Shipping label
Original invoice

👉 Returns without RMA will NOT be accepted RMA authorization is valid for 30 days from approval

Return Shipping

Return shipping costs are the responsibility of the customer
Use a trackable and secure shipping method (UPS, FedEx, etc.)
We are not responsible for lost or damaged return shipments

Inspection & Refunds

Returned products will be inspected upon receipt
Refunds or credits will be issued only if items meet return conditions
Processing time: 3-4 weeks after receiving the return

Restocking Fees

Returns after 30 days may be subject to a minimum 25% restocking fee
Additional fees may apply if items are not returned in saleable condition

Important Notes

Product condition (opened or unopened) will affect eligibility
Detailed explanation is required for faulty or incorrect items
Supporting evidence (photos) may be requested

Need Help?

If you need assistance with your return:

👉 Contact our support team or submit the return request form.

Product Returns

Order Information

Order Date

Product Information

Reason For Return

Dead On Arrival Order Error

Product Is Opened

Yes No